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Frequently Asked Questions

Frequently Asked Questions

You can contact us via Phone 403-775-2000 or chat with us live on www.vois.biz or email us at helpdesk@vois.biz

Go to Main Menu, then settings and then to device Info for mac address or you can find MAC address on back side of STB starting with 00:1a:79

To change password,

  1. Step 1: Go on the Homepage > by pressing home button,
  2. Step 2: Select "Settings" > Select Parental Control,
  3. Step 3: Enter teh old password and New password and it will save the new password.

We can create Favorite Channel list.
Mark your channels fav by pressing the yellow button on the remote, (there are 4 colours button u will find red, green, yellow & blue)

  1. * Whichever the channel you want to make it favorite >
  2. * Go on the channel name in the list in the preview screen,
  3. * On the channel name > press yellow button > & You will see a yellow star marking in front of that channel name, that means that channel has been marked favorite >

this way you can select as multiple channels that you want as your favourite channels.

Please make use of the "<<" and ">>" buttons in the remote to move forward or backward respectively.

Please contact us, we will reset it for you.

  • 149990

    Happy Customers
  • 700

    Total Channels
  • 199

    HD Channels
  • 500

    Regional Channels
  • 100000